Privacy Policy

When you interact with our website or apply for the 30-day pilot, we may collect the following types of information:

• First and last name
• Email address
• Phone number
• Company name
• Company website
• Service area or market
• Remodeling service information
• Average project value
• Current monthly advertising spend
• Optional information submitted through surveys or forms
• Appointment and calendar-booking information
• Website usage and analytics information

We may use the information we collect to:

• Respond to your inquiries and requests
• Evaluate whether the 30-day pilot is a fit for your business
• Schedule and manage Pilot Fit Calls
• Send appointment confirmations, reminders, rescheduling information, and related booking updates when consent has been provided
• Manage contacts and opportunities in our CRM
• Improve our website and services

We may use cookies and similar technologies to understand website usage, measure traffic, and improve performance. Depending on the tools used, this information may include device, browser, IP address, and usage data.

With your consent, we may send you emails and text messages related to appointment confirmations, reminders, rescheduling, and other booking updates. You can opt out of these communications at any time by following the unsubscribe instructions included in the message or by contacting us.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, buy, or affiliate lead data. We may share information with trusted service providers who help us host our website, manage our CRM, deliver booking and messaging functionality, provide analytics, and support other operational services. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

We retain submitted information for as long as necessary to fulfill the purposes described in this policy, respond to your requests, and comply with legal obligations. When the information is no longer needed, we will delete it or anonymize it.

We take reasonable measures to protect the information you submit against unauthorized access, loss, misuse, or alteration. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You can choose not to submit information through our website or pilot application. You may request access to, correction of, or deletion of your information by contacting us. You can opt out of marketing and appointment-related communications at any time using the unsubscribe instructions provided in those messages.

Our website may contain links to third-party websites or embedded tools, such as our survey and calendar booking widgets. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before submitting any information.

Our website and services are intended for business owners and operators age 18 or older. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your information.

If you have questions about this Privacy Policy or how we handle your information, you can contact us at:

hello@longstory.ca